Help & Information on the Loblaw Supply Chain Vendor Portal

What is the Loblaw Supply Chain Vendor Portal?
This Portal is meant to be a collaboration space between Loblaw Supply Chain and our Vendor Community. Currently, through this Portal, Vendors can provide updates on their inbound POs, manage their contact list, view & repsond to Vendor Infractions from our DCs, submit business closures, download data postings, update their ship location's pickup window settings, and view certain WaaS data if they're part of the WaaS program. This website is best used on a desktop / laptop computer.


What is the Loblaw Transport Backhaul Program?
The Backhaul Program is Loblaw Transport group’s inbound transportation program to handle freight from Vendor Ship Locations all the way to our DCs. Loblaw Transport picks up POs from Vendor Ship Locations and will transport them to our DCs on our own trailers or through our own network of 3rd Party Carriers. There are numerous benefits associated to this program to you as a Vendor, which you can learn about in this document.


How do I use the PO Bulk Import Template?
The template is meant to be used to update a large amount of POs together. If you are only updating a few POs (i.e. less than 10 POs), simply use the regular PO Updates page to make the updates at the PO level, and leave additional comments.

1. First, download the template file in the section below. Ensure to use the latest file that is posted there.

2. Next, fill out the template based on the columns shown in it. Ensure to use the full 10-digit PO Number, even for SDM POs (e.g. instead of 1234567, use 0001234567).

3. Finally, open the PO Bulk Import page on this Portal, and upload your file. The updates may taken 5-10 minutes to sync to our system, depending on the number of POs you include in the file.

PO Updates User Guide
Click here to download the latest version of the user guide on how to manage PO Updates in this Portal.
Last Updated: 2024-01-22

PO Bulk Import Template
Click here to get the latest PO Bulk Import Template file. Make sure to use the latest template to avoid any issues with your PO updates.
Last Updated: 2024-07-07

Contact Management User Guide
Click here to download the latest version of the Contact Management Guide. This feature is available for Super Users of a Vendor. If you are a Super User, you will see the Contact Management tab in the menu above. This guide explains how to use that feature.
Last Updated: 2026-02-12

Vendor Infractions User Guide
Click here to download the latest version of the user guide on how to manage Vendor Infractions in this Portal.
Last Updated: 2024-01-22

Business Closures User Guide
Click here to download the latest version of the user guide on how to view, create, and edit Business Closures in this Portal.
Last Updated: 2024-04-22

POD Data Retrieval User Guide
Click here to download the latest version of the user guide on how to view and download your POD Line Item data, for backhaul POs.
Last Updated: 2025-01-13

Fill Rate Exemption User Guide
Click here to download the latest version of the user guide on how to view and make request for Fill Rate Exemption in this Portal.
Last Updated: 2025-05-23

WaaS User Guide
Click here to download the latest version of the user guide on how to release WaaS Inventory from QA Hold in this Portal.
Last Updated: 2024-01-22

Loblaw Transportation Customer Pickup Program Info
Click here to find out how to partner with Loblaw Transportation and drive your growth today.

Click here to download a document outlining additional benefits of Loblaw Transport's Customer Pickup Program.

Effective January 8, 2024, Vendors can begin using this Vendor Portal to access Vendor Infractions, which will be available at this page.
Each week, No Show infractions for the previous week will be posted to the portal. Vendors will be able to access detailed information and make comments until the end of the week for Supply Chain Replenishment Managers (SCMs) to see.
This will eliminate the need to submit inquiries for infraction details via email. Following the week-long comment period, the compliance fines for the infractions will be processed.
This self-serve approach for information sharing and routine inquiries will also apply to other infractions reported by our DCs, such as those related to packaging or shipping.
For documentation on how to view and respond to Vendor Infractions in this Portal, click here.

Why is my "Ready for Pickup" button greyed out?
Due to TMS Integration requirements, it’s not possible to add a Ready for Pickup update with fewer than 12 hours remaining before the Pickup date. If the Ready for Pickup button is greyed out it has been deactivated. Please contact our transport team directly with pickup details if this occurs.

Why does my PO switch back to "Open" after I mark it as Ready For Pickup?
This can occur during moments when a data sync is applied or when TMS makes an adjustment, such as a PO being removed from a Plan ID. If a PO moves from Ready for Pickup back to Open, the update is usually still applied in TMS and only the display is affected. If a PO moves from Planned for Pickup back to Open, it is typically the result of a TMS change, and no additional action is required by the vendor. The status will update again automatically as the TMS plan progresses.

Why a PO Can Show as Cancelled Even When You Did Not Cancel It?
There may be times when a PO appears as Cancelled even though no cancellation was submitted by your organization. This can happen when the final article on the PO is deleted. The portal uses a status shortcut to maintain fast refresh speeds, and in certain cases this causes the PO to display as Cancelled. This is only a visual issue on the portal and does not represent an actual cancellation in Loblaw systems. The development team is working on a long term improvement so the portal can display closed POs more accurately.

Why can I access a page but not access the data on it?
If you can open a page in the Vendor Portal but the page appears empty, this usually means your user account does not have the required access role for that specific section. The portal may allow you to navigate to the page, but the information will not display until the correct role is assigned. If this happens, reach out to your Super User or the Expeditor team so your access can be updated.

What is the WaaS Page?
The WaaS Data and Reports page provides access to key documents and inventory information related to the WaaS program. From this page, you can view and download:

● WaaS PODs: Proof-of-Delivery documents for inbound and outbound Bills of Lading of WaaS orders.

● WaaS Invoices: Invoices for WaaS orders.

● WaaS Inventory Levels: Real-time visibility of WaaS SKUs’ inventory levels at distribution centers, refreshed every 15 minutes on the quarter-hour (e.g., 13:00, 13:15, 13:30 EST).

This page serves as the central hub for tracking deliveries, billing, and up-to-date inventory visibility for WaaS operations.